Vietnam VNeID Account Levels: Digital Identity Activation and Public Services

VNeID is Vietnam's official digital identity and public-service platform built by the Ministry of Public Security. Since 30 June 2024, personal accounts on the National Public Service Portal were deactivated — VNeID is now the sole gateway to national and ministerial online services. Level 2 is required for most transactions, and since v2.2.0 (June 2025) foreign residents with valid residence cards can also register Level 2 accounts.

Level 1 vs Level 2 — what actually changes

• Ages: 14+ Vietnamese citizens get Level 1 and Level 2; 6-13 may obtain either if needed; under 6 managed via legal representative. Foreign residents 6+ may obtain Level 1 or Level 2 with a valid residence card (under 6: Level 1).

How to activate correctly

1. Download VNeID only from Google Play or App Store (search "VNeID" published by the Ministry of Public Security). Do not install APKs sent by anyone.
2. For Level 1: register with national ID number / passport data as instructed and set PIN.
3. For Level 2: visit the commune/ward police (citizens) or immigration police (foreign residents) for biometrics as per current local instruction. Bring physical ID/residence card and phone.
4. After approval, integrate documents one by one: driver's licence, vehicle registration, health insurance, passport data where offered. Each integration is verified against its issuing database — it may take hours to days.

What you can do once Level 2 is active

• Access all remaining national and ministerial services in one login
• Request residence and criminal record certificates
• Pay traffic fines and manage driving records
• Handle social insurance/pension disbursement where available in-app
• For foreigners: store electronic residence card and register temporary residence digitally

Privacy and fraud — active protection

• Never share VNeID screenshots on social media — they expose ID numbers and are reused for SIM, banking and loan fraud.
• Officials do not ask for your VNeID password or OTP over an unsolicited call. Scammers spoof police numbers.
• If phone is lost or account is suspected compromised: lock bank accounts immediately, change passwords on a clean device, and report via official support and local police in person.
• Keep the app updated and enable biometrics + strong PIN. Data is encrypted, but device hygiene is your part.

Common mistakes

• Creating duplicate accounts instead of using the correction route when name/date does not match.
• Downloading a fake "VNeID Pro" app — it often contains malware.
• Expecting Level 1 to board domestic flights or open bank accounts via e-KYC — those require Level 2.

Tips

• Complete Level 2 as soon as eligible; Level 1 alone is insufficient for most use cases.
• Add documents gradually and verify each displays correctly before adding the next.
• Do not attempt to bypass biometrics via agents — there is no paid fast-track.

Official source

VNeID and your local police/immigration office. Features change with app versions — follow the current in-app instruction for your level.

Frequently asked question

Q: Can foreign residents get Level 2? Yes — since 1 July 2025 foreign residents with a valid residence card may obtain Level 2 through immigration police enrolment. Bring passport and residence card per the current checklist.